Your Chiro Website Privacy Policy

Introduction This Privacy Policy outlines Your Chiro ("we", "our", or "the Company") practices regarding the collection, storage, and use of personal information from users who access our website at www.your-chiro.com.au ("Site") or otherwise interact with us (collectively: "Users").

We are committed to protecting your privacy and ensuring compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, you consent to the collection, storage, and disclosure of your personal information as described in this Privacy Policy.

1. What Information Do We Collect?

We collect two types of information from Users:

1.1 Non-Personal Information This includes aggregated usage data and technical details transmitted by your device, such as:

• Browser type, operating system, and device type
• Language preference
• Access times and referring website addresses
• Website activity (pages viewed, interactions, and clicks)

1.2 Personal Information This includes individually identifiable information, which may include:

• Full name
• Contact details (email address, phone number, physical address)
• IP address and geolocation data
• Any information you provide when booking appointments or making inquiries

2. How Do We Collect Information?

We collect your information from various sources:

• Directly from you when you fill out forms on our Site, call us, or email us
• Automatically through cookies and tracking technologies
• From third-party services such as analytics providers (e.g., Google Analytics)

3. How Do We Use Your Information?

We use your information for the following purposes:

• To provide, operate, and improve our services
• To communicate with you regarding your inquiries or bookings
• To send promotional materials and marketing (with opt-out options)
• To comply with legal and regulatory requirements
• To enhance website functionality and user experience

4. Do We Share Your Information?

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Trusted third parties assisting in website hosting, analytics, marketing, and appointment scheduling.
• Legal Compliance: If required by law, regulatory authorities, or to protect our rights.
• Corporate Transactions: If Your Chiro is acquired or merged, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies to improve our website functionality and user experience. These include:

• Essential Cookies: Necessary for website operation
• Analytical Cookies: For tracking website performance (e.g., Google Analytics)
• Marketing Cookies: To deliver targeted ads (opt-out options available)

You can manage cookies through your browser settings. Disabling cookies may affect your site experience.

6. User Rights and Choices

Under Australian privacy laws, you have rights to:

• Access personal information we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for marketing communications
• Request deletion of personal data (subject to legal obligations)

To exercise these rights, contact us at info@your-chiro.com.au.

7. How Do We Protect Your Information?

We take appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no data transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal information online.

8. Data Retention

We retain personal information for as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes. Once no longer required, we securely delete or anonymize the data.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external sites, and we encourage you to review their policies.

10. Children’s Privacy

Our Site is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us for removal.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Modified" date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Your Chiro
486 Mount Alexander Road, Ascot Vale, Victoria 3032, Australia
Phone: (03) 9359 5717
Email: info@your-chiro.com.au
Website: www.your-chiro.com.au

Last Modified: 24/01/2025